Access to quality healthcare remains a significant challenge for many rural communities across the United States. Residents in these areas often face obstacles such as long travel distances, limited public transportation, and a shortage of medical professionals. These barriers can lead to delayed diagnoses, unmanaged chronic conditions, and overall poorer health outcomes.
Telemedicine has emerged as a vital tool to overcome these challenges, but traditional home-based telehealth often falls short in rural communities due to unreliable internet, lack of digital literacy, and limited support during the visit. That’s where Troy Medical takes a different approach—one that centers on bringing patients into their local rural clinics or hospitals to receive telehealth care in-person.
Our model ensures that patients are seen in a fully supported setting. When a patient arrives at their local rural clinic, they are checked in and guided by on-site staff who help facilitate the appointment. While these individuals do not need to be trained medical personnel, Troy Medical provides thorough training to ensure they can confidently assist patients and connect them to care. In addition, Troy Medical supplies a remote, virtual medical assistant who conducts a full clinical intake and assists the remote specialist during the visit. This dual-layered support ensures high-quality, coordinated care while removing staffing burdens from the rural clinic.
Having someone physically present not only helps with technology setup but also ensures the patient feels supported throughout the visit. Meanwhile, our virtual medical assistants manage tasks such as collecting medical histories, reviewing medications, and documenting in the EMR—all under the guidance of the specialist provider. The combination of in-person facilitation and virtual clinical support creates a seamless, effective, and scalable care model.
This in-clinic telehealth model addresses many of the shortcomings of traditional virtual care. It guarantees a stable internet connection, ensures that patients aren’t left alone to navigate technology, and fosters a more personal and coordinated care experience. Patients remain in a familiar, trusted environment while still receiving expert specialty care from providers in fields like cardiology, neurology, psychiatry, rheumatology, and more.
Troy Medical partners not only with individual rural clinics but also with large health systems that oversee multiple rural sites. By helping these systems expand specialty services into their rural branches, we enable them to reach more patients and capture downstream referrals for procedures that require travel to the main hospital. This means more rural patients get consistent care close to home—and when advanced procedures are needed, they’re already within the health system.
Our mission is to expand access to high-quality healthcare by meeting rural patients where they are—physically and technologically. With Troy Medical’s in-person-supported telehealth and virtual medical assistants, we’re not just connecting patients to specialists. We’re building a reliable, scalable ecosystem that strengthens local access and drives growth across the entire health system.
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